Contact & Support: AI Skill for UX Design

Contact & Support is an AI skill that designs help centers and contact flows around one fact: most support contacts trace back to UX failures. It deflects with self-service first, then makes reaching a human predictable.

npx skills add Uxcel-Lab/product-skills --skill ux-contact-support

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What this skill does

Helps an AI assistant design support experiences that reduce the need for contact first, then make reaching a human predictable.

Establishes why users contact support: missing info, service problems, roadblocks, or complexity.
Leads with self-service so users resolve issues without waiting on a human.
Structures help pages for scanning: frequent questions first, categories, bold headings, short paragraphs.
Sets expectations before contact: channel, response time, and what info to prepare.
Discloses chatbots from the first message and hands real issues to a person.
Offers the right help channel at the point of error.
Closes the loop with follow-ups, chat transcripts, and respectful feedback requests.

When to use it

Use it when you need an AI assistant to:

design a contact page or help center;
reduce support tickets with better self-service;
order support channels by preference and team capacity;
add live chat or a chatbot honestly;
place help buttons and links where users look;
design a feedback form that respects the user;
review an existing support experience.

Decisions this skill helps you make

Decision	Options
Channel order	FAQ first, email next; phone and chat prominent only if you can staff them
Chatbot vs. human-first	Bot triage with upfront disclosure and a clear handoff to a person
FAQ	A supplement built from real questions, never a mask for poor product discoverability
Help-button placement	Floating for constant access, header for complex sites, footer for simple ones
Video vs. text help	Both for complex interactions; a text version always available
Satisfaction measurement	Lightweight, well-timed NPS or CSAT tied to real improvements