Offboarding: AI Skill for UX Design

Offboarding is an AI skill that designs cancel, unsubscribe, and delete-account flows. It keeps the exit findable, destructive actions deliberate, and retention offers honest, so leaving preserves goodwill instead of breaking trust.

npx skills add Uxcel-Lab/product-skills --skill ux-offboarding

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What this skill does

Helps an AI assistant design cancel, unsubscribe, and delete-account flows that stay respectful, honest, and recoverable.

Shows the exit plainly in settings or billing with a clear label.
Keeps the tone gracious: no blame, no guilt-trips, no begging.
Matches confirmation friction to reversibility: light for cancel, deliberate for delete.
Explains what happens to data, access, and billing before the final step.
Asks why users leave with an optional, skippable feedback form.
Offers pause, downgrade, or deactivation alongside an honest delete.
Closes with gratitude, a reactivation path, and a follow-up email.
Flags every retention move that could tip into manipulation.

When to use it

Use it when you need an AI assistant to:

design a cancel or unsubscribe flow;
create a delete-account experience;
review an exit flow for dark patterns;
add a retention offer that respects the user;
choose between pause, downgrade, and delete;
write consequence and confirmation copy.

Decisions this skill helps you make

Decision	Options
Retention incentive	One friendly, one-tap-to-decline offer, or none, never a gauntlet
Value reminder	A short factual note on what they lose or keep, never a plea
Confirmation friction	Light for a reversible cancel, type-to-confirm or password re-entry for permanent deletion
Alternatives to leaving	Pause, deactivate, or downgrade alongside an honest delete
Feedback request	Optional preset reasons plus "Other", always skippable
Win-back follow-up	A single reactivation email with a clear unsubscribe, or none