Learn how to build high-performing cross-functional teams that connect design, product, and engineering to drive efficient and successful development.
1697
learners enrolled
Service Designer
at
Alberta Government
4.6
62
ratings
Beginner
Skill level
100% online
Learn at your own pace
Course certificate
Shareable & industry-recognized
In today's competitive landscape, the synergy between design teams and product teams has become a crucial driver of business success. This comprehensive course equips professionals with essential skills to bridge departmental gaps and foster effective collaboration that leads to outstanding products.
Through practical examples and proven methodologies, you'll learn to align team objectives, facilitate clear communication, and leverage diverse expertise to create truly user-centric solutions. Master the art of managing cross-functional projects while navigating different work styles and perspectives.
Discover how to implement collaborative workflows, resolve conflicts, and build a culture of trust that drives both individual and team success. Whether you're a designer, product manager, or team leader, you'll gain the tools to transform team dynamics and deliver innovative products that exceed market expectations.
Certificate of completion
English language
Learn on iOS or Android
Online at your own pace
Last updated
January 28, 2026
Master cross-functional leadership
Learn to effectively coordinate diverse teams, facilitate collaboration, and drive successful outcomes across design and product functions.
Enhance team communication
Develop strategies to bridge communication gaps, establish shared understanding, and create efficient information flow between teams.
Build innovation frameworks
Create systematic approaches to leverage diverse expertise, foster creativity, and drive breakthrough solutions in product development.
Transform team performance
Learn to measure, analyze, and optimize team dynamics to consistently deliver high-quality products and exceed expectations.
Product Designers
Learn to align your design work with product goals so you can collaborate with cross-functional partners more effectively.
Product Managers
Build stronger working relationships with your design team so you can ship user-centered products together, not in silos.
Team Leads
Create collaborative workflows and a culture of trust that helps your design and product teams do their best work together.
19
lessons
5
tests
Certificate of completion
Level 1.
Foundations of Cross-Functional Teams
Level 2.
Communication and Alignment
Level 3.
Collaborative Workflows and Processes
Level 4.
Problem-Solving and Decision Making
Level 5.
Building and Nurturing High-Performing Teams
or
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Industry recognized
Cross-Functional Design & Product Teams
Service Designer
at
Alberta Government
I’m a Service Design and Product leader with industry experience spanning fintech, energy, social services, retail, and government. I have a strong track record of helping organizations meet their business goals through thoughtful, strategic design. My skill set includes product management, business model innovation, problem finding, service design, customer research methods, and leading remote cross-functional design and development teams.
I specialize in bringing products to market across various industries, guiding them from ideation through process flows, business modeling, prototyping, user testing, and release—both for B2B and B2C audiences. I’m also a proud graduate of the Master of Business Administration (MBA) program in Executive Management from Royal Roads University.
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